Shipping policy

SHIPPING POLICY

Last updated: 25 February 2026

This Shipping Policy describes the available shipping methods, estimated delivery times, and costs when placing an order with Chic & Clicks.

1) Shipping destinations

We ship:

Across Greece, including all Greek islands.

To countries within the European Union (EU).

2) Order processing

Orders are processed on the same day, provided they are placed by 16:00 (Greece time).

Orders placed after 16:00 or outside business days will begin processing on the next business day.

Business days: Monday–Friday (excluding official holidays).

Processing time refers to the preparation of your order. Delivery time refers to transport by the courier.

3) Estimated delivery times

Delivery times are estimates and depend on the destination and the courier.

Within Attica (Happy Courier): same-day up to 3 business days.

Rest of Greece (ACS): approximately 2 to 6 business days (depending on area/island).

European Union (DHL): delivery time varies by country.

Unless otherwise agreed, delivery is completed within 30 calendar days.

4) Shipping costs

Greece:

Free shipping on all orders within Greece.

Cash on delivery (Greece only): optional at checkout with an additional charge of +€3.

European Union (DHL):

€12 for orders up to €349.99.

Free shipping for orders of €350 and above.

No customs duties apply within the EU.

5) Courier companies

Shipments are carried out via:

Happy Courier (Within Attica)

ACS (Rest of Greece)

DHL (EU countries)

In exceptional cases (e.g., operational reasons), a different provider may be used to ensure smoother delivery.

6) Shipment tracking

Once your order is shipped, you will receive a tracking number so you can follow its progress.

7) Damaged parcel / wrong item

If your order arrives with visible damage to the packaging or if you receive the wrong item, please contact us within 48 hours of delivery and send photos of the packaging and the product to storechicandclicks@gmail.com, so we can assist you promptly.

8) Incorrect details / non-delivery / failed delivery

Customers are responsible for providing correct shipping details (name, address, phone number, email).

If:

shipping details are incorrect/incomplete, or

the recipient is unavailable and does not respond to communications (from us and/or the courier),

and the shipment is returned, then:
any reshipping costs and/or new shipping charges are borne by the customer.

9) Delays outside our control

We are not responsible for delays caused by factors outside our control (e.g., courier delays, weather conditions, strikes, unforeseen events). In any case, we will do our best to keep you informed.

10) Returns, exchanges & refunds

For information regarding withdrawal, exchanges, and refunds, please see the Return & Refund Policy.

11) Contact

For questions related to shipping, you can contact us:

Email: storechicandclicks@gmail.com
Phone: +30 694 771 4443