Privacy policy

(GDPR)

Last updated: 25 February 2026

CHICK AND CLICKS E.E. (hereinafter “Chic & Clicks”, “we”, “us”) operates the Chic & Clicks online store and website (the “Services”). This Privacy Policy explains how we collect, use, store, and disclose personal data when you visit our website, make a purchase, create an account, subscribe to updates, or otherwise contact us.

By using the Services, you confirm that you have read and understood this Privacy Policy.

1) Who is the data controller

The Data Controller of your personal data is:

CHICK AND CLICKS E.E.
Registered office: Erythrou Stavrou 7, 11524 Athens, Greece
Email: storechicandclicks@gmail.com
Phone: +30 694 771 4443
VAT: EL802572755
Tax Office: KEFODE Attikis
GEMI: 178830603000
EUID: ELGEMI.178830603000

2) What personal data we collect

Depending on how you use the Services, we may collect the following categories of data:

(a) Contact & identification details
Full name, email, phone number, billing/shipping address.

(b) Order & transaction details
Products you ordered/returned/exchanged, amounts, dates, shipping method, order status.

(c) Payment information
Payments are processed through certified payment providers. We do not store full card details (e.g., full card number/CVV). We may receive payment confirmation and transaction details (e.g., amount, payment status).

(d) Account information (if you create an account)
Username/preferences/order history.

(e) Communication with us
Message content, support requests, email correspondence.

(f) Technical & usage data
IP address, device/browser type, connection details, logs, browsing actions (e.g., pages viewed).

(g) Cookies & similar technologies
We use cookies/similar technologies for website functionality and, where required and with your consent, for analytics/marketing.

3) Where we collect the data from

We collect data:

Directly from you (e.g., order, forms, communication).

Automatically when you use the website (cookies, logs, technical data).

From service providers that help us operate the e-shop (e.g., e-commerce platform, payments, shipping, email, analytics), to the extent necessary.

4) What we use the data for

We use your data for:

(a) Order fulfilment & service provision
Processing orders/payments, shipping, notifications, customer service, exchanges/returns.

(b) Communication & support
Responding to requests, updates about your order, customer support services.

(c) Improving experience & operations
Website performance analysis, error detection, security, operational improvements.

(d) Marketing (where permitted)
Sending newsletters/offers if you have subscribed and you can unsubscribe at any time. Targeted advertising/remarketing and ad performance measurement only where there is an appropriate legal basis (e.g., consent for marketing cookies where required).

(e) Security & fraud prevention
Security checks, prevention of malicious activity, protection of transactions.

(f) Legal compliance
Tax/accounting obligations, responding to lawful requests by authorities, protection of our rights.

5) Legal basis for processing (EU/EEA)

We process personal data when this is necessary:

for the performance of a contract with you (e.g., purchase/delivery),

to comply with a legal obligation (e.g., tax/accounting),

based on consent (e.g., newsletter, non-essential cookies and measurement/marketing technologies where required),

based on legitimate interest (e.g., security, fraud prevention, service improvements), where your rights do not override those interests.

6) Analytics and advertising tools (GA4, Google, Meta)

To measure traffic and evaluate the performance of the website and/or advertising activities, we may use tools such as:

Google Analytics 4 (GA4) for usage statistics/analytics,

Google services (e.g., ad measurement/conversion tracking),

Meta services (e.g., Meta Pixel for ad measurement/optimization and remarketing).

The above may use cookies or similar technologies. Where required by applicable law, these tools are activated only after you provide your consent through the cookie consent mechanism. You can change your choices at any time through your cookie settings.

7) Who we share data with

We may share data only to the extent necessary, with:

E-commerce platform (Shopify or equivalent infrastructure we use to operate the store).

Payment providers to complete transactions.

Carriers/shipping services for delivery (which may vary depending on your selection at checkout).

Technology/hosting/support providers (cloud, IT, analytics, customer support).

Marketing/advertising partners only where there is a lawful basis (e.g., consent where required).

Authorities/legal advisors when required by law or to protect our rights.

We do not “sell” your personal data.

8) International data transfers

Some providers (e.g., cloud platforms/infrastructure or analytics/advertising tools) may process data outside Greece/the EU. Where required, we use appropriate safeguards and security measures.

9) How long we keep data

We keep data for as long as needed:

to fulfil orders/provide support,

to comply with legal obligations (e.g., tax/accounting),

to resolve disputes/enforce terms,

or until consent is withdrawn where processing is based on consent.

10) Security

We take appropriate technical and organizational measures to protect your data. However, no system can guarantee absolute security.

11) Your rights (GDPR)

Depending on your situation, you have the right to:

access your data,

rectification,

erasure,

restriction of processing,

data portability,

object to processing (in cases of legitimate interest),

withdraw consent (where applicable).

To exercise your rights, contact storechicandclicks@gmail.com.

12) Newsletter / Marketing communications

If you receive updates/promotional emails, you can unsubscribe at any time via the unsubscribe link in the email. We may continue to send non-promotional emails (e.g., order updates).

13) Children

The Services are not intended for children. We do not knowingly collect children’s data.

14) Third-party links

The website may contain links to third parties. We are not responsible for their privacy practices.

15) Complaints

If you believe your rights are being infringed, you may lodge a complaint with the competent supervisory authority in Greece, the Hellenic Data Protection Authority (HDPA).

16) Changes to this Privacy Policy

We may amend this Policy from time to time. We will update the “Last updated” date and, where required, provide notice.

17) Contact

For questions about this Privacy Policy or to exercise your rights, contact:

CHICK AND CLICKS E.E.
Erythrou Stavrou 7, 11524 Athens, Greece
Email: storechicandclicks@gmail.com
Phone: +30 694 771 4443
VAT: EL802572755 — Tax Office: KEFODE Attikis
GEMI: 178830603000 — EUID: ELGEMI.178830603000